Based at Riverside Advice in Cardiff the Fuel Debt Advice Project works to combat fuel poverty throughout Wales


We aim to improve client understanding of how to manage their energy use and bill payments, and where to get further specialist help and support if needed.


One-to-one advice either face to face or by telephone

Assistance with applications to write off arrears with your fuel provider

Access to energy companiesí social tariff schemes

Advice on payment options and budgeting

Outreach services and home visits

Individuals can apply to the British Gas Energy Trust for charitable grants to help clear arrears and give them a fresh start to deal with future energy bills.

We support clients through the application process and offer one-to-one assistance.


The British Gas Energy Trusts can help you with:


Debts for domestic energy charges at your current property

Debts for domestic energy charges at a previous property

Other priority debts and essential household items including white goods / appliances

Boiler repairs and replacements

Bankruptcy and Debt Relief Order fees




We can advise on ways to save energy, reduce fuel bills, and stay warm and well at an affordable cost.



Advice and assistance is available for all Energy Providers not just British Gas


Advice be given face to face in Cardiff or by telephone across all of† Wales on 01220341577